Situation Management for Hotel, Hospitality and Licensed Trade Staff

Running a Pub or Bar is a complex operation in an environment where alcohol is freely available.

For a Pub or Bar to function well, there has to be an atmosphere and environment where the customers and staff feel safe, relaxed and comfortable.

CMC has a long track record in training staff working in the hospitality iindustry in Ipswich, Suffolk and East Anglia, and we aim to supply the infomation to enable staff to make such a place a reality.

Unfortunately, however good your staff, occasionally violence occurs in licensed premises and it is important to have complete a thorough risk assessment beforehand.

Depending on your requirements, this course can be either a half day, full day or day and a half.  Courses are made up of a mixture of the course contents below, tailored to your specific situation.

Course Contents

Module 1

  • The context of workplace violence: When and where does it happen and why?
  • Risk assessment for bar staff
  • Interpersonal signals
  • Reading signs of agression
  • De-escalation
  • Triggers to aggressive behaviour
  • Managing conflict 'flashpoints'
  • Learning and practicing effective interventions in violent situations
  • Stages of conflict escalation
  • Identify an employers legal responsibilities
  • Identify an individuals legal responsibilities

Module 2

  • Physical responses to violence in your premises

Contact us for further information about this course